It was quite a surprise to receive a call from my insurance company today. It is Sunday – the day even the chronic workaholics get a rest at home. Insurance company – nah, I wouldn’t believe if someone told me!

Maybe the reason, justifying this uber-human act, was hiding modestly behind the six hundred and odd pounds they refused to pay. The original claim was bigger and they are leaving me out of pocket.  I now need to pick up the remaining balance of my builder’s bill.

I am planning to appeal against their decision. At the end of the day I have not claimed for relocation costs for my tenants (which could go close to £1,500) and I have been punished for my honesty.

Lesson learned – NEVER HAVE PITTY/MERCY ON AN INSURANCE COMPANY! Milk them as much as you can. They do not and will not appreciate (meaning taking into account your honesty and modesty when settling your claim) any kind of good intentions from a human being.

I am out. Over.